Outsourcing has gained popularity the world over. It can save lot of resources for the clients and help them develop their core businesses. A dependable BPO firm like My BPO Business Twitter can enhance the productivity and profitability of clients. However, outsourcing can be dangerous if not done with the correct partner. The article explores the major concerns while outsourcing work to partners.
Key Concerns While Outsourcing
The BPO industry is growing rapidly and offers a convenient and effective means of delivering business outputs at a fraction of the cost. The key concerns while outsourcing work to BPO partners are as follows:
The reliability of the BPO partner is another area of concern. The partner may not have relevant experience and expertise to manage large projects. They may not be able to meet the deadlines which may harm the credibility of the client. The client should evaluate the reliability and dependability of the partner before working with them. Industry leaders like My BPO Business Just Dial have earned a highly reliable name for themselves over the years and are preferred by the clients.
The BPO partner should not be perceived as a franchise instead, it is an extension of the client’s business in a different geography. The partner may not have comprehensive quality assurance systems which may not impact on the quality of services being offered by them. The client should conduct a comprehensive off-site and on-site due diligence to assess the quality assurance systems of the partner, before outsourcing any work to them. Reputed agencies and industry leaders like My BPO Business Jobs comply with high levels of quality standards which provides them with a goodwill and client base in the industry.
One of the important considerations while outsourcing is to ensure the safety of the data. The BPO partner may or may not have in place a robust data security system in place. This will surely compromise on the client data and can bear major risks for the client. The client should undertake a proper assessment of data security systems at various levels before outsourcing to the partner.
Statutory and Legal Compliance
If the partner does not comply with the necessary statutory and legal compliances then the client may be held responsible for non-compliance and violation of laws. The clients should verify that the partner has all the necessary compliances before entering into any professional association with them.
Impact of Attrition on Work
BPO sector is characterized by high levels of attrition. High attrition has a negative impact on the project and its completion. New manpower needs to be hired and trained on the project and client requirement which adversely affects the smooth project execution.
Visibility and Reporting
The BPO partners may not be very transparent and compliant in reporting and timelines. The clients need to ensure that the partners should have internal mechanisms to deliver timely reports and should assign a contact person for coordination during the project cycle.
Work Ethics and Culture Matching with Client
The work culture and ethics of the partner may not match with the clients, which will create seamless interaction and merging of their ideologies. This will negatively affect the client’s reputation and goodwill and the project being executed.
While my bpo business has many advantages, it can prove to be detrimental also when not done correctly. The above-mentioned points will help the clients assess the right partner for them.